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Mail Order Customer Service
 


By phone: 1-888-206-2222. Orders are taken 365 days a year. However, if you are inquiring about the status of an order, you must call between 8:30 a.m. and 5:30 p.m. EST Monday through Friday.

   
Cosmetics Shipping and Handling
 


Continental US shipping:
includes Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and the US Virgin Islands. Continental US standard is $5.95; if your order is $50 or more, however, standard shipping is FREE. Please allow 5 to 8 business days delivery.

Canada shipping: Canada Standard is $19.95; however, if your order is $200 or more, standard shipping is FREE. Please allow 6 to 10 business days delivery.

International shipping: International shipping to most locations is $29.95 if your order is less that $200; shipping if FREE, however, if your order is $200 or more. Please note that any customs and duty fees are the responsibility of the customer. Please allow 8 to 14 business days for delivery depending upon the location.

Please note:The rates for shipping orders that include hazardous materials (such as fragrance) may be higher. For expedited shipping, please call our operators at 1-888-206-2222 to place your order. Virginia deliveries subject to $1.25 sales tax. Orders will be confirmed via email.

Please note order processing takes 24 hours a day.

   
Sales Tax
 
We are required to collect sales tax for deliveries to Virginia and Maryland.
   
P.O. Boxes/APO/FPO
 

We cannot ship an order to a P.O. Box. APO and FPO orders are shipped via the United States Postal Service (USPS). Note: Orders shipped via USPS cannot be tracked.
   
Price Changes/Product Availability/Out of Stocks
 


Prices and availability are subject to change. Occasionally, certain products in our print and online catalogs may be discontinued before our marketing materials are updated. And, occasionally a product will be out of stock. We will notify you in these instances.

If out of stock, we will immediately place your order on backorder. When our warehouse receives the out of stock product, it will be automatically shipped to you.

   
Order Inquiries
 
Please do not hesitate to call, email or write20Customer Service to inquire about your order. Call toll-free Monday through Friday between 8:30 a.m. and 5:30 p.m. EST at 1-800-606-3435 Or, email us at info@adrienarpel.com. Or, write to Color Me Beautiful, Inc., Attention: Customer Service, 7000 Infantry Ridge Rd, Suite 200 Manassas, Virginia 20109.
   
Return Policy
 

In the unlikely event you are unsatisfied, products must be returned in new or gently used condition. Please contact Color Me Beautiful for a RETURN AUTHORIZATION or RA number at 1 (800) COLORME. Include your name, e-mail address, and phone number with your return, so we can contact you if necessary. Please allow 30 days for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. If you return your item within 30 days within 30 days of purchase, and paid with a credit or debit card, and paid with a credit or debit card, your refund will be applied to your credit or debit card for the purchase price of the item. If you paid with PayPal, a full refund for the purchase price of the item will be applied to your PayPal account. Items may not be returned by mail, and will not be refunded, 30 days after the purchase date. Items shipped to Color Me Beautiful outside of the returns window may not be returned to you.

Exchanges: Color Me Beautiful charges $2.99 for return shipping and handling. Please include a check or contact us with a card number at 1 (800) COLORME.

Wrong Address: Color Me Beautiful charges $5.95 to reship packages to customers that entered wrong address at checkout for processing and reshipping. If not reshipped you will be refunded your product total minus 10% restocking fee.

   
Privacy Policy
 

We are committed to respecting your privacy. We use the information you provide for internal purposes such as confirming and tracking your order, analyzing tends and statistics, informing you of our new products, services and offers, and providing you with information about our brands. You may receive periodic mailing s from us with information on new products and services or upcoming events. If you do not want to receive such mailings, please let us know by calling us at 1-877-367-4626, contacting us online at www.colormebeautiful.com, writing to us at Color Me Beautiful, Inc. 7000 Infantry Ridge Rd., Suite 200, Manassas, VA 20109 or faxing us at 703-471-0127 and we will immediately delete your name from our mailing list.
   

 

 

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