Adrien Arpel; Customer Service; Shipping; Returns; Privacy; Discounts
Orders may be taken by phone:1- 888-206-2222. Orders are taken Monday through Friday, from 8:30 am to 5:30 pm EST. The same hours apply if you are inquiring about the status of an order.
SHIPPING
Expedited Shipping is not available at this time. Continental US shipping: excludes Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and the US Virgin Islands. Continental US standard is FREE. Please allow 7 to 10 business days delivery.
CANADA SHIPPING
Canada Standard is $14.99; however, if your order is $200 or more, standard shipping is FREE. Please allow 10 to 14 business days consolidation and delivery.
INTERNATIONAL SHIPPING
International shipping is billed at cost, if your order is less that $200; shipping if FREE, however, if your order is $200 or more. Please note that any customs and duty fees are the responsibility of the customer. Please allow 14 to 20 business days for delivery, depending upon the location.
Please note: Hazardous materials are not shipped internationally.
HASSLE FREE RETURS
Shade not quite what you were needing? Want to try something a little different? Or simply don't love it? Just click on the chat icon in the bottom right of the site and enter your order number along with the name of the product you wish to return. Within 24 hours you will have a pre-paid shipping label in your email to print out to use to ship back your item. Our goal is to make your buying experience the absolute best it can possibly be.
INTERNATIONAL RETURNS
Canadian and international orders are provided as a customer service. However, due to the complexities of international trade, returns and exchanges are not available on these orders. If a package is abandoned you will receive a refund minus shipping costs and 10% restocking fee.
REFUSED PACKAGE
If a packaged is refused and sent back 10% of the total price will be taken as a restocking fee. If you want the package sent to you again you will be charged to reship your packaged at our standard shipping price of $5.95.
If an international order is refused or customs and duties are not paid your order will be refunded minus company shipping costs and a restocking fee of 10%.
WRONG ADDRESS
Adrien Arpel charges $5.95 to reship packages to customers that entered wrong address at checkout for processing and reshipping. If not reshipped you will be refunded your product total minus 10% restocking fee.
PRICE CHANGES/PRODUCT AVAILABILITY/DAMAGED GOODS/OUT OF STOCKS
Prices and availability are subject to change. Occasionally, certain products may be discontinued, in these instances, you are entitled to a speedy refund.
If out of stock, we will immediately place your order on backorder. When your item becomes available, it will be automatically shipped to you.
If products are damaged/broken please email a picture within 30 days of purchase for a refund.
Please be aware that there may be a slight variation in product shades and ingredients from time to time. Refer to the ingredient list on the product package you receive for the most up to date list of ingredients.
ORDER INQUIRIES
Please do not hesitate to call or email Customer Service with questions. Call toll-free Monday through Friday between 8:30 a.m. and 5:30 p.m. EST at 1-800-606-3435.
PRIVACY POLICY
We are committed to respecting your privacy. We use the information you provide for internal purposes such as confirming and tracking your order, analyzing tends and statistics, informing you of our new products, services and offers, and providing you with information about our brands. You may receive periodic mailing s from us with information on new products and services or upcoming events. If you do not want to receive such mailings, please let us know by calling us at 1-877-367-4626, contacting us online via chat at www.adrienarpel.com, writing to us at AdrienArpel, Inc. 7000 Infantry Ridge Rd., Suite 200, Manassas, VA 20109 or faxing us at 703-471-0127 and we will immediately delete your name from our mailing list.
PROMO CODES
One promo code may be entered per order. You can enter your promo code in your shopping cart (once you have added something to your cart). At the top right of your shopping cart page, you will see an area that says PROMO CODE, where you can enter your promo code. If you do not enter the promo code and complete your order we cannot refund or cancel the order because orders are processed immediately. Nor can we credit back any amount because of security purposes. Promo Codes cannot be applied to international orders. Promo codes are subject to one time use, containing a cap on the amount discounted or limited to selected products.
Adrien Arpel / Color Me Beautiful
12176 Livingston Rd
Manassas, VA 20109